Any user with KYC level 2 can deposit FIAT in the Bittwatt account. Currently deposit works by bank transfer, in SGD, USD or EURO, using a TxID code that you can find using the following steps:
For each currency, use the specific provided TxID.
Please do not forget to mention your TxID when transfering.
Any transfered amount without reference to a valid TxID account or wallet will be returned immediatly. Any costs related to bank transfers will be in charge of you.
Name: United Oversea Bank Ltd
Address: Bank Address 80 Raffles Place, UOB Plaza I, Singapore 048624
Bank Code: 7375
Swift Code: UOVBSGSG
Bank account SGD: 375-308-595-3
Bank account USD: 375-901-786-0
Bank account EUR:375-901-787-9
Your unique deposit address will be displayed.
Copy the address and use it as destination address for your transfer.
Enter the wallet address in which you want to withdraw the tokens in the Withdraw wallet field. Fill in the amount.
Click CONFIRM TRANSACTION.
Transactions on Virtual POS and Instant Payment made between Bittwatt accounts are free of charge.
For withdrawals to other cryto wallets, the fee is 5% from the transfered amount.
Deposits are free of charge (except the bank transfer fees which are supported by the one who deposits).
Bittwatt will start the automatic withdrawal process as soon as you click the Withdrawal Confirmation button in your E-mail account. Unfortunately, there is no way to stop this once initiated. Due to the anonymity of the blockchain, Bittwatt is also unable to locate where your funds have been sent. If you have sent your coins to the wrong address by mistake, please use other means to try and locate and/or contact the recipient of your funds.
Depending on the 2FA settings of your account, a withdrawal operation must be confirmed by Google authenticator, SMS code or Email, or none of these options (although we strongly recommend using at least one of them) in order to get executed. Once it is executed it cannot be reversed so adding a wrong withdrawal address can lead to permanent loss of funds. Unfortunately, there is nothing Bittwatt can do to help you in this case. If you by mistake have been using a wrong/incomplete address of another exchange you need to get in touch with them and ask for help recovering your funds.
Please following below procedures kindly.
Please add below accounts into your whitelist:
If you sent wrong coins to your Bittwatt coin address:
If you sent your coins to a wrong address, Bittwatt did not receive these coins. And Bittwatt does not know who controls those addresses and have no means of recovering those coins. If you know who that address belongs to, it is recommended that you contact to the owner of the target address to negotiate your coins back.
If you encounter an issue where your withdrawal is missing, please check the corresponding log in the Withdrawals page in your Wallet first.
Normally, a TxID will be generated within 30 to 60 minutes, indicating that Bittwatt has begun the transfer on the corresponding blockchain. When you see the TxID, please click on "Check" to the right of the TxID to check its status and confirmations on the blockchain. Here are the steps to follow when checking the confirmations:
Please check Deposit-did not arrive.
If you try to deposit some tokens from another wallet to Bittwatt and the value has not arrived yet please note that although the transaction might be marked as “completed” or “success” on the outgoing wallet, this does not mean that the transaction has been completed to the receiving address. A completed status might simply mean that the transaction was successfully posted to the blockchain.
Once a transaction is sent in the blockchain, it then must be confirmed and validated, process which can be subject to some delays sometimes depending on how congested the blockchain is.
You can use the transaction ID (TxID) to check the status of the transaction on the blockchain, as following:
If the transaction is confirmed by Blockchain but not be credited to your Bittwatt account, please inform us by email by providing the TxID, Blockchain explorer screenshot with the confirmed transaction and eventually a screenshot with your wallet balance. Our team will check it out and reply asap with our feedback.
Login to Bittwatt’s offical dashboard website: https://www.bittwatt.com/login
Please note that you will need a certain amount of ETH to pay for the gas
A: How can I apply for a corporate account?
Steps to complete your corporate account application:
B: Why was my application for a corporate account rejected?
The reason for a corporate account rejection can vary. First of all, please make sure that all mandatory documents were provided (corporate registration ID, utility invoice, bank account statement) and they are all legible.
In any case, the reason for rejection will be comunicated to the email address registered on your Bittwatt account and you can reply with further documents or information, if required, in order to request review.
C: Do all documents need to be submitted in English?
Yes. We do need the English version of submitted documents. Please note, if the certificate of incorporation is in other languages, please provide a translated English version and it must be notarized by local notary office.
All documents provided for the KYC and KYB procedures must be original documents, color-scanned in high resolution with all information visible (a partial scan of a document is not acceptable). Please have into consideration to use only valid documents (no expired IDs or passports) and the provided invoices must be not older than 1 month. If requested, a photo of you holding your ID must be provided in full light with only one person displayed.
In order to you the GA authentification, follow this steps:
Bittwatt uses Twilio as SMS gateway provider. Check up here the list of the supported countries:
If you have enabled the SMS code in the 2FA authentication settings, an SMS code will be sent to you in order to confirm several types of transaction.
Assuming you have this set up with the correct phone number and you don’t receive the SMS from us we recommend you check the list of countries in which Twilio works.
The Bittwatt Telegram group is a platform for discussion and there is no official customer support provided in the group.
If you need to contact Bittwatt customer support, please open a (ticket) and we will respond as soon as possible.
Remember that we will never ask you to send money to any address for any reason. If someone asks you to do this, they are trying to scam you and they should be ignored. Report these users to an administrator privately. No Telegram administrator will DM first – please see chanel rules on pin.
4 security tips listed as blow:
Our Bittwatt referral program is build on 5 stages, based on the order of the created account passing the KYC up to the Account verification.
Stage 1: The first 1000 users who bring one referral will benefit from ZERO transaction fees for their entire account lifetime.
Stage 2: he first 10.000 users who gather 3 referrals will have all their transaction fees cut by 75%
Stage 3: The first 50.000 users who gather 5 referrals will have all their transaction fees cut in half
Stage 4: The first 100.000 user who manage to gather 7 referrals will have the fees reduced by 25%
Stage 5: Anyone bringing 10 referrals to the Bittwatt Exchange will have the transaction fees lowered by 10%
Bittwatt is a token used to tokenize energy.